Privacy Policy

Privacy Policy

Last updated: August 2026

R.I.C.H.O. Systems (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


What Information We Collect

We may collect the following personal information:

  • Name and contact details (email, phone, business name)
  • Project and business information you provide via our intake forms
  • Payment information (processed securely via Shopify Payments — we do not store card details)
  • Website usage data (via analytics tools)
  • Communications you send us

How We Use Your Information

We use your information to:

  • Deliver products and services you have purchased
  • Respond to enquiries and project requests
  • Send transactional emails related to your order or engagement
  • Improve our products, services and website
  • Comply with legal obligations

We do not sell, rent or share your personal information with third parties for marketing purposes.


How We Store and Protect Your Information

Your information is stored securely using Shopify’s infrastructure. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Payment data is handled by Shopify Payments and is PCI-DSS compliant.


Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some site functionality.


Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us via our Contact page.


Contact Us

For privacy-related enquiries, please contact us via our Contact & Project Intake page. We will respond within 5 business days.

Measured impact

What AI workflow automation changes, in numbers

These are the ranges Richo Systems targets and measures against a documented pre-automation baseline. We capture the baseline during the audit phase specifically so that improvement claims are verifiable rather than asserted.

0%Manual task time removedTypical range 55–80%
0 wksTo first production workflowAudit through hardening
0%Straight-through processingDocument workflows
0%Approval cycle time cutPolicy-aware routing
0%Runs logged & replayableEvery workflow, no exceptions
0Mandatory retainersYou own what we build

Credibility

How we stay accountable

Automation projects fail quietly. These are the structural commitments that make quiet failure impossible on a Richo engagement.

📋Fixed-Price AuditScoped, capped, and delivered as a document you keep whether you proceed or not.
🔓Full Source HandoverCode, runbooks, and architecture decision records transfer to you on delivery.
🧾Complete Audit TrailsEvery run logs inputs, outputs, model versions, cost, and final disposition.
🏛️Framework AlignedImplementations mapped to recognised AI risk management standards.
🌏Data Residency ControlDeploy in your tenancy, your region, under your retention policy.
🚪No Lock-InPortable primitives mean you can swap providers without a rewrite.
🎓Capability TransferYour team is trained to extend and operate workflows independently.
🚫We Say NoIf off-the-shelf software fits your process, we'll tell you and step back.

Research library

Independent sources worth reading before you buy anything

We'd rather you make this decision with good information than with our marketing. Every link below goes to a primary source — not a vendor blog summarising them.

📊 Adoption & Economics

🏛️ Governance & Standards

🔬 Technical & Academic

🛠️ Implementation & Platform

🔐 Privacy & Compliance

📚 Richo Systems Guides

External links open in a new tab. Richo Systems is not affiliated with, endorsed by, or sponsored by any organisation listed above.

Free workflow audit

Find out exactly what's automatable in your operation

Two weeks of structured process observation and data profiling, delivered as a document you keep permanently — regardless of whether you ever engage us for build work.

  • A ranked automation backlog with effort and risk scored per candidate
  • Projected annual hours saved for each opportunity, with the working shown
  • Documented process maps including the exception paths nobody wrote down
  • A data readiness assessment flagging quality issues before they cost you
  • Honest recommendations — including "buy this off the shelf" where that's correct

What happens after you enquire

  1. Within one business day — a real person replies, not an autoresponder.
  2. Discovery call, 30 minutes — we ask about volume, systems, and constraints.
  3. Fit assessment — we tell you plainly whether this is worth pursuing.
  4. Audit scheduled — fixed price, fixed timeframe, agreed deliverables.
  5. Findings workshop — we walk your team through the backlog together.

No sales sequence, no drip campaign, no pressure to decide on the call.

Ready to see what's automatable?Free fixed-scope workflow audit — no obligation.